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USER INSTRUCTIONS AND FAQ

 

HOW TO ORDER INSTRUMENTALS FROM LA CANTINA PRODUCTIONS

     
   

 1. Browse our catalogue
 
 2. Choose the instrumental you would like to purchase

 3.
Click on the Buy Now button (Paypal if you don't have a credit card)         More Info

 4. Pay for your instrumental through our secure order form         More Info


 5. Instantly download your instrumental!!!

 
6. Use the instrumental the way it is, or rearrange the parts to suit your needs            More Info

 

That's all!

 

FAQ's

 

Please read carefully, most questions will already have an answer...




Q: Who owns the rights of the instrumental once it is sold?


Q: Your beats are much cheaper than elsewhere on the web?? Where's the catch??

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Q: My internet connection is slow and unreliable, can you mail me my beats?


Q: Have all the samples used in your instrumentals been cleared?
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Q: I'd like to use one of your instrumentals for a movie, ad, presentation, radio jingle, tv show or other form of media; may I do so?
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Q: Can I rearrange the instrumental the way I like? For example alter the chorus/verse structure to suit my needs?

Q: In what file formats are your instrumentals?

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Q: Is it safe to give you my credit card details?
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Q: Can I obtain exclusive rights to an instrumental?

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Q: What if I am unhappy with the instrumental I download?

Q: I don't have a credit card, can I still purchase instrumentals from your site?

Q: Can I use Paypal?

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Q: In what currency should I make my payments?


Q: What if I am having problems streaming audio?


Q: What if I have problems downloading the instrumental or get a weird error message?


Q: What if I have problems paying for the instrumental?


Q: Where is La Cantina Productions based?

Q: Who do I contact for more information etc. ?

 






 

Q: Who owns the rights of the instrumental once it is sold?

A: After purchase, the buyer is LEASE owner of the instrumental and may use this for any commercial project AS LONG AS credit is given where appropriate to La Cantina Productions and the relevant producer.

The correct format to use wherever credit is due, is the following:

Name of your track which uses our instrumental - Produced by Name of Producer for La Cantina Productions. For more tracks visit www.lacantinaproductions.com

All our tracks are globally copyright protected by BMI. Failure to give credit will result in us being unable to clear the copyright for you and will lead to serious legal action. Real artists don't steal!!



Q: Your beats are cheaper than elsewhere on the web?? Where's the catch??  

A: No catch! We're in it for the love of music and because we love to hear talented artists performing over our beats. We take every purchase as a personal compliment (you're paying for our hardwork!) and like to think that some of you out there will make it big over our beats!


Q: My internet connection is slow and unreliable, can you mail me my beats?
A: But of course! Just pay through PayPal and ask us to mail you your beats on the comments section. Don't forget to include your address!


Q: Have all the samples used in your instrumentals been cleared?
A: Most of our instrumentals are either entirely composed by our producers or use royalty free samples. If you need details on sample clearance for any specific beats, please ask and we'll be happy to help.


Q: I'd like to use one of your instrumentals for a movie, ad, presentation, radio jingle, tv show or other form of media; may I do so? Do I need a media license?
A: Absolutely! And no, there is no need for a media license. But you are required to notify us so we can clear the copyright with BMI for you and also discuss giving us credit where this is due.


Q: Can I rearrange the instrumental the way I like? For example alter the chorus/verse structure to suit my needs?
A: Absolutely! Our instrumentals are mixed into a standard chorus/verse structure, but feel free to use an audio editor to rearrange parts to suit your needs. Read More


Q: In what file formats are your instrumentals?

A: 44 Khz 128 Kbit Stereo mp3 in a zip file for easy download.  Instrumentals will be engineered to perfection at our studios, the sound quality will be optimal. Click here to download Winzip (for free) for unzipping your downloaded files


Q: Is it safe to give you my credit card details?

A: All credit card transactions take place on 2checkout.com's or Paypal's BBB certified SSL secure servers. THERE IS NO RISK INVOLVED, 2checkout.com and Paypal are fully certified to conduct these transactions on the behalf of La Cantina Productions. Click here for more info on security on this website.


Q: Can I obtain exclusive rights to an instrumental?
A: Yes, if interested in purchasing exclusive rights for any of our beats and consequently having it removed from ALL of our catalogues, email us at info@lacantinaproductions.com for further details.


Q: What if I am unhappy with the instrumental I download?

A: Just email support@lacantinaproductions.com stating what the issue is and we'll decide together what the best thing to do is.


Q: I don't have a credit card, can I still purchase instrumentals from your site?

A: Yes. You may use Paypal, UK Solo and Switch cards or electronic cheques. We cannot accept mail payments, cash or any other cards. Please allow 24hrs-48hrs if using Paypal to give us time to process your order.


Q: Can I use Paypal?

A: Yes. Although it will take us 24-48 hrs to process your order.



Q: In what currency should I make my payments?

A: US Dollars, otherwise the different currencies available on our checkout page.


Q: What if I am having problems streaming audio?

A: Try again later, the network may be busy. Alternatively, try using Winamp; it seems to work better than all other mp3 playback software. If you persistently get problems, email Support and we will try and resolve the issue.

 


Q: What if I have problems downloading the instrumental or get a weird error message?

A: Send an email to  support@lacantinaproductions.com  clearly stating the problem. Within 24 hours we'll contact you and provide assistance. Do not panic if this happens, in most cases this is due to problems with our web host or payment processor and not us. Your credit card won't be charged until the transaction is successfully completed.

Please remember to also add our email address to your safe list, otherwise our response may get stuck in your spam folder...

 


Q: What if I have problems paying for the instrumental?  

A: In most cases this will be due to delays in processing your credit card payment. Please be patient as we do this for your own security. If still concerned, or for any other problem, send an email to support@lacantinaproductions.com

 


Q: Where is La Cantina Productions based?

A: La Cantina Productions is a global team with members located all over the world. Our main office is  in London, UK.

 

La Cantina Productions

66, Stroud Green Road

London

N4 3ER

United Kingdom
 

Currently, our team members are located  in Rome (Italy), London (UK) and Florida (US). Our Rome address is:
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La Cantina Productions
Via Capo D'Africa 23A8
00184 Roma
Italy



Q: Who do I contact for more information etc. ?

A: support@lacantinaproductions.com - For any issues with our website
     info@lacantinaproductions.com - For any pre-purchase information, general enquiries etc.
     Contacts Page - All contact details

 

 

 

Problems? Questions?


support@lacantinaproductions.com


or call us

 

9-5 European Time Direct Line - (+44) (0)7970260863

5-8 European Time Direct Line - (+44) (0)2072726357

 
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